FREQUENTLY ASKED QUESTIONS

 

Do I have to schedule an appointment, or can I just walk-in?
We always accommodate walk-ins when possible, but we operate by appointment on Saturdays and Sundays, and we strongly suggest appointments on weekdays. When you set up an appointment, you are reserving a fitting room and one-on-one assistance of a bridal consultant. Since our number of scheduled appointments varies and we cannot predict how many walk-ins we will have at any particular time, we cannot guarantee a fitting room without an appointment. Saturday is our busiest day of the week, and if uninterrupted service and privacy are concerns for you, we suggest that you make a weekday appointment, when schedules are more flexible.

How long will my appointment last?
We book an hour for the bridal appointments and for bridesmaid appointments. If you find out that you must cancel or are running late for an appointment, please let us know as soon as possible so that another bride may take advantage of the available time slot.

Who should come with me to my appointment?
We recommend bringing one or two guests whose opinions you trust. We have found that a large party can make the experience overwhelming and confusing for the bride.

What should I wear to my appointment?
Please choose modest undergarments on the day of your bridal appointment and be aware that your consultant will be assisting you in the fitting room. You may consider wearing a half slip or Spanx if this is more comfortable for you.

Should I bring in photos of my favorite styles?
You are welcome to bring in pictures of the gowns you like, however, this is not necessary. Our entire stock of gowns is displayed on the floor. When you come in for your appointment, you will be able to view the gowns and decide which ones you would like to try on. Your consultant will help direct you to styles that fit your vision.

What is your price point?
Bridal gowns range from $1100 to $3,000, and the majority of our styles run between approximately $1,300 to $1,800. Bridesmaids' dresses range from approximately $180 to $300. Please be honest with your consultant about your bridal budget. It is her job to help you find a gown you love at a price you can afford, and falling in love with a gown that is outside of your price range will only put a damper on the rest of your bridal experience.

What designers do you carry?
All of our bridal and bridesmaid designers are listed on our website. For each designer listed, we carry a wide selection of gowns, but not the entire collection. If there is a particular gown you are interested in trying on, please call us or send an email with the style name/number to confirm that we have a sample of that gown.

Do you have gowns in stock, or must they be ordered?
We are a special order salon, and we have only one sample of each available gown. Once you have selected your bridal gown based on the sample, we order a new gown in your size and selected color. Because the designer does not create your gown until we place an order for, a production time is required. Bridal gowns take 4-6 months to arrive, depending on the designer. Bridesmaids' dresses take approximately 12 weeks to arrive. We do sell our samples off the rack when styles have been discontinued or when we make room for new collections. We have a continually updated sample sale section of bridal and bridesmaid gowns in sample sizes.

What sizes are your samples?
Most of our samples are bridal sizes 8 to 14. Most bridal designers' size charts run smaller than the standard retail sizing, so a size 10 sample will fit more like a 6 or 8. Once you have selected your gown, we take your measurements and order the size based on that designer's size chart. Because gowns are ordered in standard sizes, alterations will be necessary. Once your gown arrives, the seamstress will customize the gown to your body.

Do you provide alterations?
Yes, our highly skilled seamstresses will custom fit any dress that was purchased in our store. Charges for alterations are extra and are based on the work that needs to be done.

Do you accept returns?
All sales are final. All deposits non-refundable. The final sale policy is consistent with the industry standard for bridal and special occasion apparel.